Coverage Locator
Your coverage area is one of your biggest assets, shouldn't your customers
be able to see it?
When selecting a wireless product or service, coverage is key factor in the purchasing decision. Monitoring coverage is also critical to providing high quality customer service. Empower customers to select your products and services and improve your customer service function with a Coverage Locator from SpatialPoint.
SpatialPoint’s Atlas Technology enables us to process and display complex coverage polygons with best in class performance. Utilize a SpatialPoint Coverage Locator to:
Qualify Customers
Publicly facing coverage locators provide as simple and easy way to qualify customers. By providing an interactive coverage locator consumers can input addresses such as their home or business and determine if coverage is available in a self-service manner.
Promote Usage
A coverage locator can also provide the means for a wireless service provider to promote usage or to introduce a new service to the consumer. This can open up an opportunity to expand the services you are currently providing your customers today and increase revenues.
Minimize Returns
Canceled contracts and returned equipment due to poor coverage in a customer’s area can be costly to carriers. Now, customers can pre-determine if they have coverage where they work or live prior to signing a contract. This properly sets customer expectations minimizing the likelihood of a return or cancellation of a contract.
Improve Customer Service
SpatialPoint’s Atlas technology is able to render detailed signal strength coverage data providing CSR’s with the information they need to service customers with more valuable answers. When a customer calls in complaining of a dropped call or no service a coverage locator application can quickly help CSRs (Customer Service Representatives) determine if coverage should have been available and diagnose the problem faster, reducing call times.
Coverage Locator Image
, Click to enlarge
Virtual Earth Map combined with coverage overlay
High Quality MapPoint Maps
SpatialPoint utilizes MapPoint Web Service as the base map for all of our coverage locators. This means you get high quality, professionally looking maps, at a fraction of the cost of other systems.
Your Data or Ours?
If you have your own coverage data, it can easily be integrated into the solution. Don't have coverage? No problem, we offer the industry's leading coverage database, CoverageRight™, which provides the latest voice and data coverage areas from virtually all of North America's wireless carriers.
Affordable and Effective
Some industry solutions can be cost prohibitive and force you to learn complex software. In contrast, Coverage Locators from SpatialPoint are affordable, easy to use and effective for fast and accurate visual presentation of wireless coverage areas.
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